Tier-1 Nissan supplier · Steele, AL · Hot stamp & laser (safety-critical B-pillars, roof rails)
Tier-1 Mercedes / BMW / VW / Tesla · Gadsden, AL · Foam production
Tier-1 U.S. Armed Forces supplier · Saraland, AL · SQF Ed. 9 "Excellent" / Platinum Award
Production floor fault isolation → SOC alert classification and escalation
24/7 pass-down communication → SOC ticket continuity and coverage control
IATF/ISO/SQF compliance → CI-gated verification, proof-control artifacts
Production troubleshooting → Infrastructure vs. application fault diagnosis
SOP authoring, audit-ready records → Evidence-pack assembly, case studies
30+ operators, mandatory 12-hr shifts → Calm execution under incident pressure
— Josh Carlton, IT Manager, Unipres Alabama (25-year IT veteran). Donated dual Tesla V100 GPUs for portfolio infrastructure. Full reference letter available.